Shipping Policy

For delivery, if no specific instructions or a signature required is selected, our policy is to leave the goods at the premises.

Where possible, we always recommend providing delivery instructions (I.E.Leave at the front door if unattended),

OR

If the order is of high value to you or there is no safe place for the item to be left unattended its reccommended that you request select a signature is required. .

Goods declared missing after delivery will will not be replaced.

If you have requested a signature upon delivery and no one is available to sign, your parcel/s will be taken back to the depot and you will be required to collect the item from the depot of post office.

Items 1.6m or longer may have an additional cost.

These delivery time examples are approximate and are subject to variables outside of our control once your order has left our premises.

If you have a specific delivery deadline please contact us before placing your online order, any orders that have been shipped will incur a return shipping & restocking fee charge at the buyers expense.

If tracking shows your order was delivered but you have not yet received your order, please give us a call. Most times this can be resolved within 48hrs. If no one is home to sign for the package the freight company will take the package back to there local depot. 

If your parcel was shipped via Australia Post and no one was home to sign for it, it will be taken to your nearest post office.

Please check your mailbox, a card will usually be left to organise alternative arrangements to drop your parcel off. A second can usually be arranged, however, this will normally incur an additional charge at the buyers expense. 

When your item exceeds the shipment limits for parcel carriers, we will have one of our trusted freight carriers deliver your order. But some locations/bulky items will require an additional delivery fee. After shipment, most freight items arrive to you within 3-5 business days.

Any item measuring more than 1.8m in length is considered oversize - we reserve the right to restrict the areas which these item can be delivered to. 

WE DO NOT OFFER RETURN SHIPPING FOR THESE ITEMS. 

We'll also waive the restocking fee if you decide to exchange your product with another purchase.

If you choose to Special Order items and other in stock items in the same order - we will hold & dispatch the entire order when your Special Order item/s arrive.

If this is unsuitable please make seperate orders.

Pre-Orders

Items marked as Pre-Orders are approximate dates only. We are not responsible for delays in shipping & road freight.

Items that are listed on our site as Pre-Order Available will automatically be placed on back order. 

If you choose to Pre Order these items and other in stock items in the same order - we will hold & dispatch the entire order when your pre-order item/s arrive.

If this is unsuitable please make seperate orders.

 Shipping times to your address will vary depending on where your located & what items you order. Please allow an additional 1 to 5 business days after the shipment date for delivery.

We are not responsible for any delay, late delivery or failure to deliver. We aim to provide you with notice of any delay as soon as reasonably possible. 

Express Post is available at the checkout.

Whilst Express Post is an option on some products, It doesn't guarantee same day dispatch however we prioritise if possible, this does not mean the order will jump the queue. Orders are processed on a first come first served basis.

The term Express Post means once your order has been processed and dispatched the transit time is less.

Post leaves daily at 11.00 am. Orders processed after 11.00 will ship the next business day.

Also depending on the item/s, we sometimes ship separately to avoid any excess shipping charges but you will receive tracking details for all packages.  

If you select this and no one is avialable to sign for the delivery it will be returned to the depot or post office where you will then need to collect it. 

It will not be redelivered.